Fix The exception unknown software exception (0x40000015) occurred in the application

Fix The exception unknown software exception (0x40000015) occurred in the application: The error 0x40000015 is a pop-up error message that occurs when you Power on your PC, you will face this error message after you log onto Windows 10. The error code 0x40000015 means some application is causing an unhandled runtime exception during the shutdown. Now the error is caused because somehow the Windows system files got damaged and this the runtime exception. The full error message is:

The exception unknown software exception (0x40000015) occurred in the application at location 0x004423ee.

Fix The exception unknown software exception (0x40000015) occurred in the application

Now there can be various causes which may have resulted in the corrupt system files such as incomplete installation, an incomplete uninstall, manually deleting program files without uninstalling, etc. Users can also face this error message if their PC is recovered from a virus or spyware attack or if you manually shutdown your PC using Power button (improper shutdown).

If you simply click OK you will be able to use your PC normally, but the error 0x40000015 indicates that there is something wrong with your PC and hence you should look into it before it further harms your PC. So without wasting any time let’s see how to actually Fix The exception unknown software exception (0x40000015) occurred in the application error with the help of below-listed troubleshooting guide.

Fix The exception unknown software exception (0x40000015) occurred in the application

Make sure to create a restore point just in case something goes wrong.

Method 1: Run System Restore

1.Press Windows Key + R and type”sysdm.cpl” then hit enter.

system properties sysdm

2.Select System Protection tab and choose System Restore.

system restore in system properties

3.Click Next and choose the desired System Restore point.

system-restore

4.Follow the on-screen instruction to complete system restore.

5.After reboot, you may be able to Fix The exception unknown software exception (0x40000015) error.

Method 2: Perform a Clean Boot

Sometimes 3rd party software can conflict with the application and can cause application error. In order to Fix The exception unknown software exception (0x40000015) error, you need to perform a clean boot on your PC and diagnose the issue step by step.

Perform Clean boot in Windows. Selective startup in system configuration

Method 3: Run CCleaner and Malwarebytes

1.Download and install CCleaner & Malwarebytes.

2.Run Malwarebytes and let it scan your system for harmful files.

3.If malware is found it will automatically remove them.

4.Now run CCleaner and in the “Cleaner” section, under the Windows tab, we suggest checking the following selections to be cleaned:

ccleaner cleaner settings

5.Once you’ve made certain the proper points are checked, simply click Run Cleaner, and let CCleaner run its course.

6.To clean your system further select the Registry tab and ensure the following are checked:

registry cleaner

7.Select Scan for Issue and allow CCleaner to scan, then click Fix Selected Issues.

8.When CCleaner asks “Do you want backup changes to the registry?” select Yes.

9.Once your backup has completed, select Fix All Selected Issues.

10.Restart your PC to save changes. This would Fix The exception unknown software exception (0x40000015) error but if it didn’t then continue to the next method.

Method 4: Make sure your Windows is up to date

1.Press Windows Key + I then select Update & Security.

Update & security

2.Next, again click Check for updates and make sure to install any pending updates.

click check for updates under Windows Update

3.After the updates are installed reboot your PC and see if you’re able to Fix The exception unknown software exception (0x40000015) error.

Method 5: Update your antivirus

Sometimes this issue can also occur if the antivirus is not up to date, so open your antivirus software and update it to the latest definition.

Make sure to update your antivirus

Method 6: Run SFC and CHKDSK

1.Press Windows Key + X then click on Command Prompt (Admin).

command prompt with admin rights

2.Now type the following in the cmd and hit enter:

Sfc /scannow
sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

SFC scan now command prompt

3.Wait for the above process to finish and once done restart your PC.

4.Next, run CHKDSK from here Fix File System Errors with Check Disk Utility(CHKDSK).

5.Let the above process complete and again reboot your PC to save changes.

Recommended for you:

That’s it you have successfully Fix The exception unknown software exception (0x40000015) occurred in the application but if you still have any queries regarding this post then feel free to ask them in the comment’s section.

Was this article helpful?

Related Articles

Leave A Comment?